rug details
rug details
Shipping
Shipping
We offer fast shipping via DHL and FedEx, ensuring your rug reaches you promptly. Delivery typically takes between 4-8 business days, allowing you to enjoy your purchase sooner.
Returns & Cancellation
Returns & Cancellation
Returns:
We want you to be completely satisfied with your rug purchase. If, for any reason, you're not happy with your order, you have 14 days of delivery to return it. Simply contact our customer service team to initiate the return process. Once we receive the returned rug in its original condition, You will receive a full refund for the cost of the rug. Please note that return shipping costs are the responsibility of the customer. Our goal is to ensure your complete satisfaction with every purchase.
Cancellation:
We understand plans can change. You have 2 days from the date of purchase to cancel your order and receive a full refund.
Pre-Order Considerations
Pre-Order Considerations
We strive to provide accurate representations of our rugs through our photos, capturing approximately 95% of their true appearance. Please note, however, that there may be slight variations in colors due to screen brightness and settings.
One-of-a-kind Rug
A true one-off rug, made as a single original.
100% Organic Wool
Hand-knotted using premium live wool, It is naturally stain-resistant, incredibly durable, and soft underfoot.
Professionally washed
Professionally washed to set the vibrant dyes and soften the wool. Arrives fresh, clean, and ready to use.
Customer Reviews
United StatesVery happy with it. I would definitely recommend ordering from this store.
United StatesAbsolutely love it and thank you so much for the gift.
United StatesRug is beautiful and it arrived quickly!
SwitzerlandVery nice rug! Great service!
One Rug. A Whole New Mood.
The Keshrug Effect. See how a simple room turns into a warm, curated space just by adding our Moroccan rug. Color, texture & story all in one piece.
See it in your room
From the Source to the Soul.
A Keshrug Boujaad is not manufactured; it is grown and gathered. The journey begins with the flock in the High Atlas mountains,
providing the ultra-soft virgin wool that forms our canvas. Enriched by natural pigments and guided by the weaver’s intuition, these raw elements are transformed knot by knot into a vibrant, abstract masterpiece. It is a cycle of creation that moves from the earth directly to your home.
Too Beautiful for the Floor?
We treat wool like paint. Because every knot is placed by intuition, these rugs carry the visual weight of an abstract expressionist painting. Whether it anchors your floor or adorns your wall, it remains a masterpiece.
The Keshrug Standard
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Professionally Washed & Color-Set
Fresh off the loom doesn't mean ready for your floor. We professionally wash and sun-dry every new Boujaad to lock in the vibrant pigments and soften the raw wool fibers. It arrives plush, stable, and in pristine condition.
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Free & Express Shipping
From the Atlas Mountains to your doorstep in days, not weeks. We partner with FedEx/DHL Express to ensure your piece of history arrives safely, fully insured, and with a tracking number so you can follow its journey.
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14-Day Home Trial
We know buying online is hard. Try the rug in your space, feel the wool, and see how the light hits it. If it’s not the perfect match, simply return it. We want you to love your Keshrug forever.
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World-Class Support
We don't just sell rugs; we build relationships. Enjoy the same level of personalized care whether you need styling advice before you buy, updates during shipping, or cleaning tips years after it arrives.
You Asked, We Answered
We believe in total transparency. Whether it’s about the authentic wear of the wool or the logistics of international delivery, we want you to know exactly what goes into bringing a Keshrug home.
Will my new rug shed?
Will my new rug shed?
Unlike standard new wool rugs that shed for months, every Keshrug is rigorously washed and combed before it ships. We do the hard work of removing loose fibers in our finishing process so that when it arrives in your home, it is shedding-free and ready to enjoy immediately.
Will the vibrant colors fade?
Will the vibrant colors fade?
No, the colors are locked in.
We use a professional color-setting process that permanently fixes the dyes into the wool fiber. Whether you place your rug in a sun-drenched living room or a bright bedroom, the vibrant pinks and oranges will remain as rich and intense as the day you unrolled them.
Why does the pattern look slightly asymmetrical?
Why does the pattern look slightly asymmetrical?
Because it is art, not a print.
The Boujaad style is defined by "intuitive weaving." The artist does not follow a graph; she weaves from memory and emotion. Any variation in the line work or shape is the fingerprint of the weaver, proving that your rug is a 100% handmade original.
I live in the US, UK, Europe, or Australia. Will I have to pay heavy customs duties?
I live in the US, UK, Europe, or Australia. Will I have to pay heavy customs duties?
Absolutely not. We believe in a strict "No Surprises" policy.
For all our collectors in the USA, UK, Europe, and Australia, Keshrug covers all customs duties and import taxes. We ship via DDP (Delivered Duty Paid), which means we handle the paperwork and pay the fees on your behalf.
The price you pay at checkout is the final price. No hidden costs, no shock bills at the door—just your beautiful rug arriving safely.
What if the rug arrives and it doesn't fit my room?
What if the rug arrives and it doesn't fit my room?
We want you to be obsessed with your rug, not just "like" it. That’s why we offer a 14-Day Home Trial.
Unroll it. Walk on it barefoot. See how it looks in the morning light vs. evening candlelight. If it doesn't sing to you, simply contact us to initiate a return. We prefer you send it back than keep a piece of art you don't love.
How fast is shipping? I'm impatient!
How fast is shipping? I'm impatient!
We don't blame you! We use DHL Express Premium.
Once your rug is packed (usually within 24-48 hours), it typically arrives in:
- USA/UK: 3–5 Business Days.
- Europe: 7–10 Business Days.
- Australia/Rest of World: 7–10 Business Days.
You will receive a tracking link the moment it leaves Marrakesh.
How do I maintain it over the years?
How do I maintain it over the years?
Vacuum: Once a week (use the suction attachment, avoid the rotating brush bar which can pull the wool).
Sun: Every few months, flip it over in the sun for an hour. UV light kills bacteria naturally.
Snow: If you live in a cold climate, the traditional method is to flip the rug face-down in clean snow! It freezes dust mites and deep cleans the fibers.
Does my purchase actually help the artisans?
Does my purchase actually help the artisans?
Directly.
We skip the middlemen. By sourcing directly from Berber families and small cooperatives in the Atlas Mountains, we ensure fair compensation. Furthermore, a portion of our yearly profits is reinvested into local associations that provide wool and looms to young women, ensuring the art form survives for the next generation.
Need a second opinion?
Connect directly with our Design Team, for personalized advice on sizing.
- support@keshrug.com
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+19173844703
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1309 Coffeen Avenue ste 1200, Sheridan, Wyoming 82801, United States
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7/7 & 24h/24
