FAQ

• Once an order for a Moroccan rug is placed, the production process takes between 3 to 6 weeks. Once the rug is ready, shipping usually takes an additional 5 to 10 days for delivery to your location. Please note that these timeframes may vary slightly depending on factors such as rug size, customization requests, and shipping destination.

• Due to the handmade nature of our rugs, there may be slight variations of up to 10% in color, pattern, and size compared to the rug you ordered. However, rest assured that we will always ensure your satisfaction before shipping by providing detailed pictures of the final product and confirming its size with you.

For our vintage, Boujaad, and ready-to-ship rugs, they are 100% true to the pictures provided. We take great care to ensure that the images accurately represent the rugs, and we strive to provide the most honest depiction possible. However, please note that slight differences in color may occur due to variations in individual screens and lighting conditions.

• To care for and maintain your Moroccan rug, we recommend periodically hanging it in the sun for a few hours. This helps to naturally freshen and revitalize the fibers. Additionally, gently shake out the rug to remove any accumulated dust and dirt before bringing it back into your home. Avoid exposing the rug to excessive moisture or harsh chemicals, and consider professional cleaning services for deeper maintenance when needed.

• Yes, you can request a sample or swatch before placing a custom order. The price charged for the sample or swatch will be excluded from the future order if you decide to proceed with a custom order. This allows you to ensure that the rug meets your expectations before making a larger commitment.

Our return policy ensures your satisfaction with your purchase. If for any reason you're not completely satisfied with your rug, you have 14 days from the date of delivery to initiate a return for a full refund. To qualify for a refund, the rug must be in its original, unused condition and packaging.

Please note that return shipping costs are the responsibility of the customer. Additionally, refunds are processed after the rug has been received and inspected. We strive to ensure a hassle-free return experience for our customers and are here to assist you every step of the way.

To begin the return process, please contact our customer service team. We'll provide you with instructions on how to return the rug and assist you throughout the process. Once we receive the returned rug and verify its condition, we'll issue a refund to your original payment method.

You can cancel your order within 48 hours of placing it at no cost. After this initial period, if you wish to cancel your order and it has been more than 3 days since you placed it, we will cancel the order for a 70% refund. Please note that if your order has already been shipped, it cannot be cancelled.